General FAQs

Since our games target all age groups, we are doing our best not to display inappropriate advertisements.
If you have an uncomfortable experience, please report it to us as described below. The team in charge will review and take action.

* How to report inappropriate ads.

1. Take a screenshot if you find an inappropriate ad.
2. Navigate to settings in app.
3. Tap “Contact”.
4. Enter your information and provide us with a screenshot.

or via the following:

1. Contact support
2. [email protected]

NOTE: You can attach a screenshot by tapping the clip-shaped icon in the upper right for Android devices and tapping the camera-shaped icon in the lower left for Apple devices.

We will always try to provide a fun game experience for you!

Terms of service (also known as terms of use and terms and conditions, commonly abbreviated as TOS or ToS and ToU) are rules by which one must agree to abide in order to use a service. 

All customers who wish to use the BlackWare's game service must agree to the Terms of Use and details can be found here.

Privacy policy is a statement or a legal document (in privacy law) that discloses some or all of the ways a party gathers, uses, discloses, and manages a customer or client's data. 

All customers who wish to use the BlackWare's game service must agree to the Private Policy and details can be found here.

To show you personalized advertisements in our apps we use specific advertising networks and their partners to deliver advertisements that are tailored to you based on a determination of your characteristics or interests. 

To do so they use personal and non-personal information such as advertising identifiers, such as the Android advertising ID or other tracking technologies to enable and optimize this advertising procedure.

You can opt-out from personalized advertisement experience at any time by following the instructions below from your device settings. 

When you choose to opt-out, advertising networks will consider this choice as withdrawal of consent to personalized advertisement experience and they will show only non-personalized advertisement which will not be based on your interests.

Here's what you can expect when you use these settings:

- You might see the same number of ads as before, but they might be less relevant because they aren't based on your interests.

- You might still see ads related to the content in an application or based on other non-personal information.

Android Device: 

1. Open Settings - select Google
2. Select Ads
3. Select Opt out of Ads Personalization
4. Select OK and follow the on-screen instructions

Sometimes it might take a while for the number of items to properly appear. If you believe the count is incorrect, please try rebooting the game after restarting the device.

If you still believe the item(s) have been disappeared afterward, please contact us via web form or via email [email protected] with the following information:

- name of item(s) and the count
- date and time of disappearance

NOTE: Please include a screenshot with the previous item count.

Here's how you do it on Android device:

1. Go to Play store on your device.
2. Tap the menu icon on the left.
3. Look for the game and tap update.
4. Update the game after the app opens.

You can also set up your device to automatically update your app.
1. Go to Play store.
2. Tap the menu icon on the left.
3. Go to Settings.
4. Tap Auto-update apps.
5. Choose one from the following:
- Over any network: The app will be updated when you are either connected to Wi-Fi or cellular data.
- Over Wi-Fi only: The app will be updated only when you are connected to Wi-Fi.

It's totally normal for devices to heat up under heavy usage.

Try these tips for improved performance: 
1. Exit other apps before playing the game. 

2. Make sure your device is fully charged, or at least 50% battery life.

3. Be certain you’ve installed any recent software updates.

If you’re running an old version of the game, go ahead and update it.

Playing a large-sized game for a prolonged period of time will force your device to work hard, making overheating difficult to avoid. 

Using the information provided has been proven to reduce those chances, so trying them out is definitely worthwhile.

BlackWare serves the users from all around the world.

Based on the country and the geographical region, the tax(or VAT) charged for the In-app purchase product may differ. Remember, these rates will apply to all digital purchases, so please keep your local figures in mind before buying.

If you have any questions or problems please contact us.

Hello.
Please note that Android 6 or lower devices may not run smoothly in the future.
Therefore, if you are using OS 6 or earlier, the app may not run without updating your Android device.

NOTE: For games with data sync, it is recommended to perform data sync in advance. That way you won't lose your data.

Thank you for playing our game. View more games
 

If you experienced a payment error, please send the information below(Including the screenshot or text) to the 'Contact Us' page or with the following email [email protected].
And please be sure to check the support team's response. Your message will NOT be processed automatically.

[Android]
- Transaction date
- Purchase item
- Transaction ID (e.g. GPA.0000-0000-00000)
(https://pay.google.com/payments/home)

NOTE: If your information is insufficient, we may request further details.

At the time being all of our apps are only in English.

For our apps, you will need to either link your game profile to "Google Play Games Services" and "Google Play Cloud" which will allow you to backup, restore and transfer your save data to other devices. On some of our apps Save data is linked to your Google play account automatically.

Setup Guides:

We regularly work on bug fixes and occasionally add additional content.

Please continue to check our blog and social channels for the latest updates:

https://blackwaregames.com/blog

https://twitter.com/BlackWareInt

https://www.facebook.com/BlackWareInt

Sadly, sometimes the Google Play Store regards certain devices to be incompatible; this can be for one or multiple reasons including graphical limitations - based on an incompatible chipset, country restrictions or carrier restrictions.

Google suggests clearing Google Play Store's data from your phone as sometimes this can cause the app to become downloadable. To do this, go to Settings > Application Manager > All > Google Play Store > Clear data.

You can also check your device for software updates in device settings, go to Settings > System > Advanced > System update. Or by searching for "System update" in settings.

If the above method does not work however, sadly there is no other workaround and the app cannot be downloaded.

If you are seeing an error when trying to download one of our apps from the Google Play Store, it is worth trying the possible solutions supplied by Google.

• First solution: Install app through Google Play Store website
• Second solution: Disable Wi-Fi and download or update the app using mobile network data
• Third solution: Go to Settings > Apps > All > Google Play Store and select Clear cache and Clear data
• Fourth solution: Remove your Google account, restart your device, re-add your Google account and try again.

See the following link to contact Google, if none of the above methods work:

https://support.google.com/googleplay/troubleshooter/4592924?hl=en&ref_topic=3046353&rd=1

We love reading game suggestions, and many of our community do too. The best place to submit them is on our contact us form so we can review them regularly. We constantly look for features that players will enjoy, and we take every suggestion seriously, so feel free to make as many as you like!

As our games are run as live services, we regularly make changes to values or content within the games, so in all likelihood if you've seen something changed then it's unlikely to be a bug. Changes are made for a variety of creative, technical or business reasons, and can sometimes be temporary.

At this time base on some strategic reasons, we have no plans to release on other platforms such as PC, Apple ISO or Windows phone.

Any user of our games can have their personal data deleted in accordance with our Privacy Policy. 

Most of our titles uses "Google Play Games Services" and "Google Play Cloud" to store game data.

User can delete Cloud data by:

1. Open Google  "Play Games" app
2. Navigate to menu
3. Click on " ⁝ " top left corner
4. Click on "Settings" 
5. Scroll to "Your data" section
6. Click on "Delete Play Games account & data"
7. On "Delete individual game data" section
8. Click "Delete" on the specified app to delete your data

Users should understand that if they commence playing our games again, data will be processed again from that point onwards.

Unfortunately at this time none of our apps have been implemented with Bluetooth compatibility which means they can not be used with Bluetooth controllers.

However, Bluetooth functionality would soon be implemented on some of our apps.

Simply click the “Exit Safe Mode” button and the app should load up normally. If you still encounter issues, please contact us using our contact us form.

First you will need to create or log into a Google Play Games account.

Then make some progress in the game such as playing and geting new score or complecting a level while connected to an internet connection, preferably Wi-Fi to ensure that the save data is uploaded to the cloud.

Then, you will need to ensure that you are signed in via. the app:

 For Words Unravel:

1. Open Words Unravel
2. Navigate to the Main Menu
3. Click on "Options  " top left corner
4. Click on "General Tab"
5. Scroll to "Cloud Save" section 
6. Sign-in to enable "Google Play Games Services" and "Google Play Cloud"

For PiczZle:

    PizZle sign into  "Google Play Games Services" and "Google Play Cloud" automatically. You can also confirm if you are signed in by:

1. Open PiczZle
2. Navigate to the Main Menu
3. Click either "  " or "   " top screen 

    Or by:

1. Navigate to the Main Menu
2. Click on "Options  " bottom right corner
3. Click on " Ranking  " top right corner to open Google Play Games Services
4. Sign-in to enable "Google Play Games Services" and "Google Play Cloud"

For Other apps:

    Both "Google Play Games Services" and "Google Play Cloud" automatically. You can also confirm if you are signed in by:

1. Open app
2. Open the app's settings menu
3. Click the leaderboard button to open Google Play Games Services
4. Sign-in to enable "Google Play Games Services" and "Google Play Cloud"

Generally, BlackWare does not object to our fans sharing footage of their gameplay using any our games as long as people follow some general rules and guidelines. Here are some guidelines that we ask you to stick to if you want to share your gameplay footage on platforms such as YouTube:

• Non-commercial use only.  You can’t directly make money or gain financially from the use of our content in your footage
• You must make it plain that your footage is not sponsored or endorsed by BlackWare Games in any way
• You cannot use our trademarks including our logo or game title, other than to describe that your video is about one of our games
• Don’t mix our gameplay with footages from other publishers and don’t split or repurpose any of our content into separate assets. Show the content only as is it displayed in the games.
• You still must comply with our End User Licence Agreement when playing our games, which means you can’t copy, hack, reverse engineer or modify any of our games.
• Don’t use footage that implies the existence of a new or updated game from us that we have not published.
• Don’t be offensive   

We reserve the right to take any action against any use of content including footages that we have a problem with. Your use of our content and gameplay and any other third party content you include in your footage is at your own risk, but if you use your common sense and behave responsibly using the guidelines above then you should receive no reason for an objection.

If you can’t find your answer here, you can submit a contact request with details of your problem.